Policyholder Info

COVID 19 Pandemic Administrative Exceptions (effective March 27, 2020, extended until December 31, 2020) to certain LTC premium and claims procedures:


1. The Security Fund will continue premium billings on their normal schedule, we appreciate the timely premium payments we continue to receive. However, in recognition of the challenges some policyholders may face, WISF will suspend immediately policy termination activities and defer any policy termination actions related to non-payment of premium until December 31, 2020. The full timeline will be afforded policyholders beginning on July 1st to remedy delinquency notifications and no policy termination will occur before February 1, 2021.

2. For individuals who have or will be filing a first-time benefit claim, WISF will extend the response timeline for the completion of the initial claim documentation an additional 60 days (to a total of 150 days).

Policy Administration

The Wisconsin Insurance Security Fund (WISF) services the continuation of policies from the following liquidations: Lincoln Memorial (life); National States (LTC and limited medical) and Penn Treaty (LTC) at its offices. Here’s our general contact information:

Wisconsin Insurance Security Fund
2820 Walton Commons Lane, Suite 135
Madison, WI 53718

Toll-free 844-344-5484
Phone 608-242-9473
Fax 608-242-9472

E-mail: Wisconsin@wisf-madison.org

[Do not send confidential materials or materials that contain protected personal or health information by regular e-mail]

WISF Business Hours (Central Time):

Monday – Thursday 7:30 AM – 4:00 PM
Friday 7:30 AM – 3:00 PM

If you are not able to contact us during business hours and need to set an alternate time by appointment, please request an appointment by sending your request to Wisconsin@wisf-madison.org or leave a message at 844-344-5484.

Premium Payments

If you pay your premium by check: Your check should be made payable to the Wisconsin Insurance Security Fund. Payment should be sent to:

Wisconsin Insurance Security Fund (WISF)
2820 Walton Commons Lane, Suite 135
Madison, WI 53718

Premium invoices are generated twice a month.

If you pay your premium through automatic bank draft: ACH withdrawals are made on the banking day closest to the due date and will be from the Wisconsin Insurance Security Fund or WISF through Johnson Bank.

Claims Submissions

Wisconsin Insurance Security Fund
2820 Walton Commons Lane, Suite 135
Madison, WI 53718

Claims may also be faxed to 608-242-9472

[Do not send confidential materials or materials that contain protected personal or health information by regular e-mail]

Other Inquiries or Policy Changes

Wisconsin Insurance Security Fund
2820 Walton Commons Lane, Suite 135
Madison, WI 53718
Toll-free: 844-344-5484
E-mail: Wisconsin@wisf-madison.org